Delivery & Returns

International Delivery

• We process all international orders using the DHL express service.
  
  

• Shipping costs will be calculated during the order placement.
  
  

• Please allow 5-7 business days for delivery.
  

INFORMATION ON INTERNATIONAL DELIVERY 

I-MAXIMUM is a Polish company that ships small orders internationally via DHL Express and larger shipments through logistics companies. Please note that if the goods are subject to additional charges such as VAT or customs duties upon arrival in your country, the responsibility for these costs rests with you. The amount of these charges is determined by local authorities; therefore, we recommend checking the information on your local government's website before placing an order to learn about regulations and costs related to importing from Poland.

We care about your satisfaction with your purchase from us. However, if you are not fully satisfied with the product you purchased, please contact us, and we will do our best to resolve the issue.

We offer all our customers the opportunity to return products within 14 days from the date of receipt of the purchase.

If you wish to return an item, you have 14 days from the time you receive your order to inform us of your intention to return it. To initiate a return, please send an email to our customer service department at [email protected] for return instructions. You must then physically return the items to us within 14 days. If either of these deadlines passes, we reserve the right to refuse the return.

Products made to special order are non-returnable.

For a return to be accepted, the product must be unused and in its original condition, including the original packaging, along with a valid proof of purchase (receipt or invoice).
Please note that we are not responsible for return shipping costs or any expenses related to labor incurred during the return process.

Please send returns to:
Główna 38A, 05-808 Parzniew, Poland

We offer a warranty for products purchased from us ranging from 12 to 24 months, depending on the type, brand, and series of the gas equipment.

The warranty applies if:

• The gas equipment has been installed by a qualified and authorized service company of I-MAXIMUM.
  
  

• The maintenance and operation of the purchased gas equipment comply with local laws and safety standards for gas equipment.